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  I gave my 14 year old dog up due to my disabilities becoming to much, I thought she would have a better life, she had a full bill of clean health from Cromwells prior to going to intake. I made them promise one thing many times before I made the choice to give her up and that was they would let me know BEFORE if they had to put her to sleep so I could be there. Today they emailed me to say they had put her to sleep after they had done it. I am in utter shock. Seems it was cancer and they could have waited for me to come in and be there with her at the end so she wasn't alone with strangers. Now they are not replying about her remains. These people are utterly evil, do not trust them, I am now looking at suing them for breach of promise.

  

  Review by: Elamani

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  I would just like to say how lovely, helpful and polite the staff were. Adoption: May 2012

  
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  Fantastic shelter, staff really do their best for the animals. Adoption: June 2013

  
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  Very pretty place with excellent layout. Staff were very professional but unfortunately they didn't have any animals suitable to fit into our family. We already have a dog and two cats. We will visit there again as they seemed very competent. Visit: 2011

  
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  The staff at the shelter were fanatstic, really friendly & all the animals seemed to love them.
  
  When i had to take Toby back to have his stiches out (he's had a minor op prior to my re-homing him) he was so pleased to see everyone. The interview was well structured, they asked me lots of questions regarding his welfare, my knowledge of dogs, how I would ensure he was happy, training, etc. I was provided with contact telephone numbers & advised to call them at any time if there were any problems.
  
  After a couple of weeks, I received a call enquiring how we were getting on then a couple of months later a further call to ensure things were going well. Toby is a fanatastic dog & i couldn't be happier! Adoption: 2010

  
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  Very organised and professional. Took good care of the client and the animal.
  
  Very patient with our choice and the turn around of visit to owning a dog was relatively quick. Adoption: 2008
  

  
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  The Centre was very busy.
  
  Most of the dogs seemed healthy & happy, although the kennels could have been cleaner.
  
  Because we lived some distance away, a little more information over the phone as to whether they had any dogs that matched our criteria would have been helpful.
  
  It was an enjoyable day out, but unfortunately they did not have the right dog for us. Visit: 2002

  

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